Has the end of Wal-Mart's layaway program affected you?


Global retailer Wal-Mart Stores Inc. (NYSE:WMT) ended its layaway program this past September, much to the chagrin of millions of customers who used the program, making installment payments in order to take home a piece of merchandise once the balance was paid in full.

Why did Wal-Mart end its layaway program? The reason is pretty simple, really. Profits and inventory. The sheer scale of Wal-Mart's presence in the U.S. meant that if even a portion of its customers took advantage of the layaway program, millions of dollars -- and probably much more -- of "sellable" inventory was tied up behind a counter where it could not be immediately sold. In a company and business (discount retail) where inventory turnover is everything, Wal-Mart's bean counters probably did not like to have all that merchandise in layaway; merchandise that could have been sold to eager "pay now" customers. This is particularly important in light of Wal-Mart's recent downturns in same-store sales.

In my opinion, Wal-Mart succumbed to the quest for immediate gratification, most likely brought on by certain elements of the short-sighted investment community, by doing away with a program that -- gasp -- actually helped lower-income customers. With the layaway program, many managed to eventually purchase products they couldn't have otherwise. It is also possible that Wal-Mart may have lost some sales due the layaway program's demise.

In reading some of the comments when BloggingStocks first reported the news, as well as recent user comments as the holiday shopping season gets underway, I get the sense that this has affected many people. For example, a commentator writes: "Many, many women, myself included, liked to go to Wal-Mart during those Holiday sales and take advantage of the sales prices. We would do all of, if not, most of our Christmas shopping there and then put it all on lay-away. [...] This season Wal-Mart didn't get nearly as much money out of me as they did last year. And I haven't changed my Holiday shopping needs at all this year."

What do you think? Has the end of Wal-Mart's layaway program bummed you out?

Reader Comments (Page 1 of 2)

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